Privacy policy

Riviera Insights is Riviera Insights Limited, a company in Ireland. This page explains what data our tools and this website handle, where it is kept, and how to contact us about it. We are the controller of the data we hold about your store's account.

Pricing System: what stays on your store's PC

• Your supplier usernames and passwords (for each supplier you add). They are stored encrypted on your PC and used only by the app on that PC to sign in to your suppliers. They are never sent to Riviera Insights.
• Your orders and the prices the app finds while working on them, apart from the order records, saved price comparisons and diagnostic records described below.

Pricing System: what the app sends to us

• Your account details: the store's name, the email address used to sign in, and your main supplier account number (never the password).
• The names of the PCs signed in to your account, so you can see and manage them.
• The savings report for each order and your running savings total.
• A backup of each order's lines (products and quantities, without prices), so an order can be restored on another PC.
• Product details the app sees at your suppliers (barcodes, product codes, names and pack sizes, without prices), which we use to keep the product catalogue accurate.
• App error reports and basic app events (for example, which version is running and whether a step worked), so we can find and fix problems.

This data is stored with Amazon Web Services in the European Union (Ireland region).

To support your store, the Pricing System app sends Riviera Insights a diagnostic record after each Extract, price comparison, basket fill or basket put-back and when the app hits an error: the app's settings (which suppliers and ShopLink depots are switched on, minimum orders, and whether a login is saved for each supplier, never the login or password itself), the app version and computer name, and that run's activity log, which includes the products, quantities, prices, depot names and account numbers in your order. It is stored on Amazon Web Services in Ireland, seen only by Riviera Insights, and deleted automatically within about a month.

For reporting and audit, each time the Pricing System app fills your baskets for an order, and when you confirm an order that has nothing to move, it sends Riviera Insights a record of that order. For each line it holds the product code, barcode, name, pack size, quantity and number of units; the supplier the line was in and the one the app chose for it, with that price and the saving; and the price, stock, product code and pack size the app found at each BWG depot when it compared the order (Ambient, WOW, Bond and each Value Centre). It also holds the order's totals, when it was priced, the suppliers compared and whether each answered, the settings used to compare it (which suppliers were switched on or left out, your rebate and BWG loyalty settings, and your alcohol and out-of-stock settings) and your store's name as set in the app. It is linked to your store's account, stored on Amazon Web Services in Ireland, seen only by Riviera Insights, and deleted automatically within about three months. It never includes your supplier login details or passwords.

Each time the Pricing System app finishes a price comparison (never a demo order, and never one you stopped), it keeps that comparison on your PC for 90 days so you can find it in History, and sends Riviera Insights a copy, whether or not you go on to fill the order. For each line the copy holds the product code, barcode, name, pack size and quantity; the price, stock and product code the app found at each supplier it compared, including wholesalers other than BWG, and which of them was cheapest, and its pack size where it differs from your order's; the line's BWG depot price after your rebate; and the saving. It also holds the comparison's totals, when the prices were fetched, when the comparison was saved and when we received it, the suppliers compared, your out-of-stock setting, the app version and your store's name as set in the app. It is linked to your store's account, stored on Amazon Web Services in Ireland, seen only by Riviera Insights, and deleted automatically within about three months. It never includes your supplier login details or passwords.

Retail Dashboard and Retail Scanner

These tools are set up with each store individually. The store data they use is used only to provide the service to that store. Ask us and we will tell you exactly what we hold for your store.

Sharing

We do not sell your data and we do not share it with anyone else, except the providers that host our services for us and where the law requires us to.

Emails

We only send emails needed to run your account, such as sign-in and account emails. We do not send marketing emails.

This website

This website sets no cookies and uses no analytics, advertising or tracking. It is hosted by Vercel, which processes the technical details of each visit (such as your IP address) to deliver the page. If you email us, we keep your email to reply to you.

How long we keep it

We keep your account data while your store uses our tools. If you stop, or if you ask us, we will delete it, unless we have to keep something by law.

Your rights

You can ask us for a copy of the data we hold about you, ask us to correct it, or ask us to delete it. Email cormac@rivierainsights.com and we will reply within one month. If you are not happy with our answer, you can complain to the Data Protection Commission in Ireland (dataprotection.ie).

Contact

Riviera Insights Limited, Ireland. cormac@rivierainsights.com